FAQ

FAQ

Q: Can I customize the style or color of my gift? A: Most of our gift sets are pre-packaged. We cannot guarantee specific colors or styles for certain packaged gifts.

Q: Will I get identical items if I buy multiple gift sets? A: Some gift sets share similar designs. Duplicate items may appear when purchasing multiple orders.

Q: How long does order processing take? A: Orders normally take 3–7 business days to process before shipment. Processing time excludes weekends and public holidays.

Q: When will I receive my tracking number? A: Once your package is shipped, we will send the tracking number to your registered email.

Q: What is the estimated delivery time? A: Estimated delivery takes 10–25 business days after dispatch. Delivery may be affected by customs, weather or carrier arrangements beyond our control.

Q: Who is responsible for customs duties and import taxes? A: The buyer is responsible for any import taxes, customs duties or clearance fees charged by the destination country.

Q: Can I return the gift if I do not like it? A: Returns and refunds are only available for damaged, defective or wrong items upon arrival. We do not accept returns simply because you do not like the style or design.